Status: Online, Offline, and Heartbeat

The supervisor sends a heartbeat to the server every ~60 seconds with your public IP and machine telemetry. That is how the portal knows if the PC is alive.

• Online (green): recent heartbeat received — the machine is responding.
• Offline (gray): several minutes without a heartbeat — PC turned off, no internet, or service stopped.
• Updating: a new version is currently being installed; it will reconnect automatically.

The heartbeat also delivers inventory data: component versions, running services, disk space, and disk SMART health. You can see all of this in the app → Home tab and in the portal.

Note: online does not require the desktop app to be open — the service runs in the background even if no user is logged into Windows.